{"id":1934,"date":"2026-02-11T12:23:04","date_gmt":"2026-02-11T12:23:04","guid":{"rendered":"http:\/\/new.fininfo.bg\/?page_id=1934"},"modified":"2026-09-29T08:32:06","modified_gmt":"2026-09-29T05:32:06","slug":"obsthi-usloviya","status":"publish","type":"page","link":"https:\/\/fininfo.bg\/en\/obsthi-usloviya\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"
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General terms of use for the Fininfo.bg website and platform<\/h2>

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Last update 18 September 2026.<\/em><\/p>

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Important<\/strong>These General Terms and Conditions govern the use of the public website, the registered part of the Fininfo.bg platform, the subscription plans and additional services offered by \u201eFININFO.BG\u201c Ltd. Before registering or placing an order, please read the terms carefully.<\/p>

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1. Provider and contact details<\/h4>

1.1. The website and platform Fininfo.bg are maintained and managed by FININFO.BG Ltd., UIC 206522893, VAT No. BG206522893, with its registered office and address: Rousse 7000, Dondukov Korsakov Street No. 19, 1st floor, 4th entrance, hereinafter referred to as \u201eFininfo.bg\u201c or \u201ethe Provider\u201c.<\/p>

1.2. Contacts: e-mail info@fininfo.bg, phone +359 893 721 929, website https:\/\/fininfo.bg\/.<\/p>

1.3. Users can submit questions, reports and complaints through the indicated contact points or through the accessible forms on the website.<\/p>

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2. Subject matter and scope<\/h4>

2.1. The General Terms govern the relations between Fininfo.bg and the individuals who visit the site, create a user profile, use the platform, purchase a subscription, or request an additional service.<\/p>

2.2. By registering an account, choosing a field to accept the General Terms and Conditions or placing an order, the user confirms that they have read and agree to be bound by the applicable regulations.<\/p>

2.3. Individual services, corporate offerings, joint projects, and participation in the partner ecosystem can be governed by an individual offer, contract, or special terms. In the event of a conflict, the individually negotiated terms shall prevail for the respective service.<\/p>

2.4. If an individual has the status of \u201econsumer\u201c within the meaning of applicable legislation, the mandatory consumer protection rules apply regardless of these General Terms and Conditions.<\/p>

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3. Definitions<\/h4>

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4. Public content and registration<\/h4>

4.1. Part of the content of the site is accessible without registration. Access to additional features, detailed materials, notifications, or services may require creating an account and choosing a plan.<\/p>

4.2. When registering, the user provides accurate, up-to-date and complete information. A user who creates an account or places an order on behalf of an organization declares that they have the right to represent that organization or to act on its behalf for the relevant action.<\/p>

4.3. An individual profile is used only by the person for whom it was created. Sharing login credentials, granting access to third parties, and simultaneous use by multiple persons are not permitted unless the corresponding plan or written agreement explicitly provides otherwise.<\/p>

4.4. The customer is responsible for the confidentiality of the login data and immediately notifies Fininfo.bg if they suspect unauthorized access. Fininfo.bg may temporarily restrict the account in case of a security risk.<\/p>

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5. Plans and scope of access<\/h4>

5.1. Fininfo.bg offers free and paid plans with different scopes. The current features, terms, and prices are published on the \u201eServices\u201c page or specified in an individual offer.<\/p>

5.2. The free plan provides limited access to selected features and content. Fininfo.bg may develop or change the free functionalities without affecting the already paid access.<\/p>

5.3. Paid plans provide access for the duration and within the scope specified in the order. Features that are not explicitly included in a given plan may be offered separately for a fee.<\/p>

5.4. Corporate plans can include several individual profiles. Each profile is created for a specific user. The client is responsible for updating the list of persons with access in a timely manner.<\/p>

5.5. Access is non-transferable. Changes in the user's role within the organization are made upon request to Fininfo.bg and under the terms of the respective plan.<\/p>

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6. Conclusion of the contract and activation<\/h4>

6.1. For the free plan, the contract arises upon successful creation of an account and acceptance of the General Terms and Conditions.<\/p>

6.2. For a paid plan or additional service, the order contains at least a description, price with applicable taxes, a deadline or method of execution, and a payment method. The contract is considered concluded after confirmation by Fininfo.bg and, where applicable, successful payment.<\/p>

6.3. Access is usually activated after payment confirmation. If additional information or individual clarification of the scope is required, execution begins upon receipt thereof.<\/p>

6.4. The electronic confirmation, the individual offer and the information displayed immediately before the order are part of the contract.<\/p>

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7. Prices, payments and invoicing<\/h4>

7.1. The current prices are announced on the website or in an individual offer. It is indicated whether the price includes VAT. In the event of a discrepancy between the general information on the website and an individually confirmed offer, the confirmed offer shall apply.<\/p>

7.2. Payment is made through the available methods in the order. The customer is responsible for the accuracy of the data required for payment and invoicing.<\/p>

7.3. In case of unsuccessful, late or cancelled payment, Fininfo.bg may not activate or suspend the paid access to settle the amount.<\/p>

7.4. Promotional prices, partner discounts and promo codes are applied under the conditions announced for them and are not combined unless explicitly stated otherwise.<\/p>

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8. Term, renewal and change of plan<\/h4>

8.1. The plan term is specified before the order is placed. Paid access continues until the prepaid period expires, unless the contract is terminated earlier for any reason provided in these terms.<\/p>

8.2. The plan is automatically renewed and the renewal period is displayed before payment. When periodic payment is selected, the customer can terminate the future renewal before the next payment date. Canceling the renewal does not terminate access for the already paid period.<\/p>

8.3. The upgrade to a higher plan is activated according to the conditions shown during the change. The transition to a lower plan generally takes effect after the end of the current paid period.<\/p>

8.4. Paid amounts are not refundable solely due to the account being unused or the account being terminated prematurely at the client's request, except when the law or the individual offer provides otherwise.<\/p>

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9. Personalized services<\/h4>

9.1. The additional services can be purchased separately or as part of a plan. The specific scope, the necessary input information, the timeframe, format, and price are specified on the website, in the request form, or in an individual quote.<\/p>

9.2. The client provides timely and correct information. Delays or incomplete data may lead to a change in the deadline or the impossibility of execution.<\/p>

9.3. Fininfo Compass, Fininfo Road Map, the references and analyses constitute an expert information and guidance service based on the data available at the time. They do not constitute a guarantee of eligibility, financing, approval, or the conclusion of a transaction.<\/p>

9.4. The individual consultation is organized through an agreed channel and time. In case of an objective need, the parties may change the time by mutual agreement.<\/p>

9.5 Unless explicitly agreed otherwise, personalized services do not include preparation and submission of a project proposal, legal or tax advice, technical design, financial audit, or representation before institutions.<\/p>

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10. Experts and partner network<\/h4>

10.1. Fininfo.bg publishes profiles of independent experts and organizations from its partner network and may facilitate initial contact based on the stated areas of work.<\/p>

10.2. When a user contacts an independent expert or company through the platform, the specific scope, price, and service agreement are negotiated directly between them. Fininfo.bg is not a party to this contract, does not determine the remuneration, and does not guarantee the conclusion or the outcome of the transaction.<\/p>

10.3. Fininfo.bg is not responsible for the actions, deadlines and quality of services provided independently by a partner, unless Fininfo.bg has explicitly assumed a specific obligation in a separate contract.<\/p>

10.4. When the service is ordered and provided directly by Fininfo.bg, the relationship with the customer is governed by these terms and conditions and the specific order.<\/p>

10.5. The participation of experts and organizations in the partner ecosystem is governed by a separate application, general terms or a partnership agreement.<\/p>

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11. Nature of the information and use of automated tools<\/h4>

11.1. Fininfo.bg collects, structures and summarizes information about programs, invitations, funds, loans, guarantees, equity and other financial opportunities, as well as related news, events and materials.<\/p>

11.2. The content is informational and indicative in nature. It does not replace the official documents of the funding body, individual eligibility verification, or professional legal, tax, accounting, investment, or technical advice.<\/p>

11.3. Before making a decision or applying, the user should check the official source, the current terms and conditions, deadlines, and applicable documents. When available, Fininfo.bg provides a link to an official or primary source.<\/p>

11.4. Fininfo.bg is not a funding body and does not guarantee the opening of an appropriate opportunity, the eligibility of the consumer, the approval of the project, the receipt of funding or a specific economic result.<\/p>

11.5. Fininfo.bg may use automated technical means, including artificial intelligence (AI) tools, to assist in the search, collection, classification, aggregation, translation, and editorial presentation of information.<\/p>

11.6. These tools support the work of the team and do not replace editorial or professional judgment. Fininfo.bg applies reasonable checks based on the nature and risk of the content, but automatically generated or processed text may contain inaccuracies.<\/p>

11.7. Fininfo.bg does not make decisions solely through such tools with legal or similarly significant consequences for the consumer, including regarding eligibility, project approval, or the provision of financing. Such decisions are made by the relevant funding bodies, banks, funds, or other providers.<\/p>

11.8. If Fininfo.bg introduces functionality for direct interaction with AI, the user will be clearly informed about this. The user should not enter sensitive personal data, confidential information, or data belonging to third parties, unless this is necessary for a specific service requested and explicitly indicated by Fininfo.bg.<\/p>

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12. Obligations and prohibited actions<\/h4>

12.1. The user uses the site and platform in good faith, in accordance with the law, and only within the scope of the access granted.<\/p>

12.2: It is not allowed:<\/p>